77bat Privacy Policy

1. Introduction and Scope

This privacy policy ("Policy") has been prepared on behalf of the 77bat platform ("we", "our"). This Policy applies to all individuals ("you", "user") who use our website 77bat.cam in Bangladesh.

By registering with 77bat, using our services, or accessing our website, you acknowledge the terms of this privacy policy. Our services are intended solely for individuals aged 21 or older.

We handle your personal information with the utmost care and caution. Our goal is to ensure the security of your information and protect your right to privacy. This policy may be updated from time to time, and we will notify you of any significant changes.

2. Information We Collect

The following types of information are collected in order to provide services to you on the 77bat platform:

2.1 Registration and Identity Information

• Full name and date of birth
• Email address and mobile number
• Residential address and nationality
• National ID card or passport number (for identity verification)
• Username and password

2.2 Financial Transaction Information

• bKash, Nagad, or Rocket number and transaction details
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Balance and bonus information

2.3 Usage and Technical Information

• IP address and device type
• Browser type and operating system
• Website activity logs (login times, game history, betting records)
• Cookie and session data
• Referral source and navigation patterns

2.4 Communication Information

• Messages submitted via live chat and support requests
• Communication information sent via email
• Customer service records and complaint details

3. Purpose of Using Information

77bat uses your information only for lawful purposes. The main purposes for which we use your information are described below:

• Account management: To create, verify, and manage your account.
• Identity verification (KYC): To confirm your identity in order to prevent fraud and money laundering.
• Financial transactions: To process deposits, withdrawals, and bonus payments smoothly.
• Customer support: To resolve your questions and complaints promptly.
• Security and fraud prevention: To detect and prevent suspicious activity.
• Responsible gambling: To monitor your playing habits and prevent problematic behaviour.
• Legal obligations: To comply with applicable laws and regulations.
• Service improvement: To improve our platform and user experience.
• Promotional communications: To send offers and promotional information with your consent.

Your information is not used for purposes beyond those listed above. If we need to use your information for any new purpose, we will notify you in advance.

4. Data Storage and Security

77bat employs industry-standard security measures to keep your personal information secure. The key components of our security framework are:

4.1 Technical Security

• All data transmissions are secured through SSL (Secure Sockets Layer) encryption.
• Sensitive information (passwords, financial data) is stored in encrypted form.
• Firewalls and intrusion detection systems are kept in operation.
• Regular security audits and vulnerability assessments are conducted.

4.2 Administrative Security

• Only authorised personnel have access to your information.
• All staff receive training on privacy and confidentiality.
• Data access logs are maintained and reviewed on a regular basis.

4.3 Data Retention Period

We retain your information for as long as your account is active and for as long as required after account closure to meet legal obligations. Financial transaction records are generally retained for five (5) years.

When information is no longer needed or the retention period expires, it is securely deleted or rendered inactive.

5. Sharing Information with Third Parties

77bat never sells or rents your personal information to third parties. However, certain information may be shared in the following limited circumstances:

• Payment processors: Information necessary to complete transactions with payment service providers such as bKash, Nagad, Rocket, and bank transfers.
• Identity verification services: With trusted verification service providers to complete the KYC (Know Your Customer) process.
• Technology partners: With service providers that assist in operating the platform and ensuring security — they are contractually bound to maintain the confidentiality of your information.
• Legal authorities: To the relevant authorities in compliance with court orders, government directives, or legal obligations.
• Fraud prevention: To the relevant authorities in investigating fraud, money laundering, or other illegal activity.

Before sharing information with any third party, we ensure they follow the same privacy standards that we do.

6. Cookie Policy

Our website uses cookies and similar technologies. Cookies are small text files stored in your browser that help us improve our services.

6.1 Types of Cookies

• Essential cookies: Essential for maintaining login status and ensuring security.
• Functional cookies: To remember your preferences and language settings.
• Analytics cookies: To analyse website usage patterns and improve our services.
• Security cookies: To prevent fraud and unauthorised access.

You can control cookies through your browser settings. However, disabling certain cookies may prevent some of our services from working properly.

7. Your Rights

As a user of 77bat, you have the following rights:

7.1 Right to Access Information

You may request to know what information we hold about you. We will provide you with a copy of that information within a reasonable time.

7.2 Right to Correct Information

If any information we hold about you is incorrect or incomplete, you may request that it be corrected.

7.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain certain information due to legal obligations.

7.4 Right to Opt Out of Promotional Communications

You may stop receiving promotional emails or messages at any time. We will assist you in fulfilling this request.

7.5 Right to Lodge a Complaint

If you have any concerns about how we handle your information, you may contact us directly. We take all complaints seriously.

To exercise any of the rights listed above, please contact us via live chat or email.

8. Protection of Minors

77bat strictly does not provide services to anyone under the age of 21. We never knowingly collect personal information from minors. If we become aware that a minor has created an account, we will immediately close that account and delete the associated information.

Parents and guardians are requested to monitor their children's online activity and to notify us immediately if they become aware of a minor holding an account.

9. International Data Transfers

In some cases, your information may be processed on servers outside Bangladesh in order to provide our services. In such cases, we ensure that:

• Data transfers are limited strictly to what is necessary for service delivery.
• Adequate data protection measures are in place in the destination country or organisation.
• All third parties are contractually bound to comply with our privacy standards.
• Encryption is used during transmission.

10. Policy Changes and Updates

We may periodically review and update this privacy policy. For any significant changes:

• A notice will be published on the website.
• Registered users will be notified by email.
• The "Last updated" date at the top of the policy will be changed.

Continued use of the platform after an update will indicate that you have accepted the revised policy. For important changes, we will seek your consent again.

11. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our privacy team is available on all working days to address your queries.

After receiving your complaint, we will review it within a reasonable time and get back to you. Our goal is to resolve every complaint fairly and promptly.